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FAQ

General Service & Maintenance

Do you regularly maintain aging, outdated industrial control systems?
Yes! We provide maintenance, repair, and fabrication services for older industrial control systems. Our team creates custom maintenance plans to keep your equipment running smoothly, helping prevent breakdowns and expensive repairs. We also offer control system integration and retrofits to replace old parts with modern automation technology, making your system more reliable and efficient.
How do you reduce system downtime?
Reducing downtime starts with an optimized system. We specialize in upgrading and improving outdated systems with modern automation technology. Our control systems integration and design team creates better, more reliable systems to help prevent problems and keep everything running with less downtime. We also specialize in PLC, HMI, and microcontroller programming to make sure your automation works exactly how you need it to.
Can you provide reliable service technicians?

Absolutely! Our team has over 25 years of combined experience in controls and automation. We’re experts in on-site diagnostics and troubleshooting, shop and field repairs, and control panel fabrication. We can also handle on-site programming diagnostics or modifications to keep your systems running at their best.

How do you minimize disruptions caused by unplanned repairs?
We use predictive and preventative maintenance strategies to find problems before they cause breakdowns. Our IIoT solutions, like real-time data logging and predictive analytics, help monitor equipment health and improve efficiency. If something does go wrong, our team quickly responds with on-site diagnostics, troubleshooting, and repairs to keep production moving with as little delay as possible.
How often do you recommend servicing control and automation equipment?
The best servicing schedule depends on your equipment and how often you use it. In general, we recommend routine inspections every 6 to 12 months. Preventive maintenance scheduling ranges depending on the machine and its age, and can be required on a weekly or monthly basis. Our maintenance, repair, and fabrication services help keep your systems running smoothly, catch potential problems early, and prevent costly breakdowns.
Do you offer free consultations?
Yes! We provide free phone consultations to assess your equipment. During the consultation, our experts will assess your equipment’s performance and recommend maintenance, upgrades, or improvements. Whether you need control system upgrades and retrofits, new automation solutions, or IIoT monitoring, we’ll help find the best solution for your needs.
Do you offer flexible service contracts?
Yes! Our flexible service contracts are customized to fit your needs and budget. Whether you need routine maintenance, control system upgrades, retrofits, on-site diagnostics, or troubleshooting, we’ll create a plan that works for you. Our goal is to keep your automation systems running efficiently while giving you the best value for your investment. For more information, get a free consultation to discuss your needs and opportunities for improvement.

Emergency Service & Repairs

Do you offer emergency repair services for industrial control systems?
Yes! We provide 24/7 emergency repair services to get your industrial control systems and automation equipment back up and running fast. Our team is always ready to respond to urgent issues and minimize downtime. If you have an urgent need, contact our team for assistance.
How fast can you fix our equipment if it breaks down?

We understand the importance of getting your systems up and running fast. Every situation is different, so our quick-response team focuses on urgent repairs. We work fast to find the problem and start fixing it right away. Contact us for help by calling 832-953-5222 or emailing hello@krakenai.com

Do you specialize in troubleshooting industrial control systems?

Yes! Troubleshooting and repairing industrial control systems is what we do best. Our team has 25+ years of experience working with PLC, HMI, and automation equipment. This gives us the innate ability to quickly diagnose, repair, and optimize your systems to keep operations running smoothly.

Upgrades & System Optimization

Can you upgrade old automation systems?
Yes! We upgrade and update control systems by replacing old equipment with modern PLCs, HMIs, and advanced automation technology. These upgrades help your equipment run better, last longer, and cost less to maintain. Our team checks your current system and customizes the upgrade to fit your needs. We make sure the process is smooth, with little downtime, so everything keeps running efficiently.
How can you make our automation systems work better and use less energy?

Absolutely! We evaluate your current system and create solutions to improve performance, lower energy use, and increase efficiency. With advanced IIoT (Industrial Internet of Things) technology, we provide real-time data tracking and predictive analytics. This helps you monitor operations, detect issues early, and make smart adjustments to save energy and reduce costs. Our goal is to keep your system running smoothly while cutting waste and improving overall productivity.

Can you upgrade old control panels?
Yes! Our control panel fabrication and upgrade services bring older panels up to modern industry standards. We replace outdated parts, improve safety, and add high-quality electrical and automation components for better reliability. These upgrades help prevent costly breakdowns and keep your system compliant with regulations.
What's the difference between PACs and PLCs?
We understand that selecting the right control system is crucial for efficient operations. PLCs (Programmable Logic Controllers) and PACs (Programmable Automation Controllers) are both essential for controlling machines and processes, but they serve different needs.

  • PLCs are ideal for handling simple, repetitive tasks in manufacturing, such as controlling motors, lights, or specific machines. They are fast, reliable, and built for straightforward applications where minimal processing power is required. If your system requires consistent, no-fuss control, a PLC may be the right choice.
  • PACs, however, are designed for more complex, multifaceted control systems. Think of PACs as an upgraded version of PLCs that combine the capabilities of a PLC with more advanced processing power, like a small industrial computer. PACs can handle complex tasks, manage multiple systems, and analyze large amounts of data. They offer flexibility, scalability, and the ability to handle more sophisticated operations, making them ideal for industries where systems need to evolve and adapt.

At Kraken Engineering, we help you choose the right solution for your needs, whether you need the simplicity of a PLC or the advanced features of a PAC.

Can you update old PLCs and HMIs with newer technology?
Absolutely! We specialize in PLC, HMI, and microcontroller programming, upgrading both hardware and software in your control systems. Whether your system uses ladder logic, structured text, function block, C++, or Python, we make sure it runs on the latest, most secure platform. Upgrading your PLCs and HMIs improves performance, security, and control over your automation processes.
Can you set up remote monitoring to help prevent problems?
Yes! We offer IIoT solutions like remote SCADA system design, real-time data tracking, and predictive analytics. These tools let you monitor your system from anywhere, catch issues early, and optimize operations for better efficiency. With diagnostics and predictive analytics, we help reduce unexpected failures and keep your business running smoothly.

Transform Your Operations

Ready to explore how automation can improve your processes? We offer a free consultation to review your organization's capabilities and areas where automation would prove beneficial.

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